# Frequently asked questions

> Quick answers on migration, trials, AI, data and platform support.

_Collection: Troubleshooting & FAQ (troubleshooting) — Kepler Help Center. Canonical: https://keplercrm.com/support/articles/faq/_

## Switching & setup

**What platforms can I migrate from?**
Kepler can migrate common ATS and CRM data. Supported source systems, mapped records and timing depend on the quality and format of your export; your implementation contact will confirm scope and schedule. See [Importing your data](/support/articles/import-your-data/).

**Can I try Kepler before switching?**
[Book a demo](/demo/) and we'll walk through Kepler against your own desk, then tell you what starting looks like for your team.

**How fast can we go live?**
Self-serve, the same day. Migration timing depends on your export; your implementation contact will confirm a schedule.

## Email & calendar

**Which providers are supported?**
Google Suite syncs Gmail and Google Calendar. Microsoft Outlook syncs Outlook mail and calendar. See [Connecting accounts](/support/articles/connecting-gmail-outlook/).

**Who can read my email?**
You control it per account with three sharing levels — metadata only, subject + metadata, or full access — plus per-person grants. See [Email privacy & sharing](/support/articles/email-privacy-and-sharing/).

**Can Kepler send email?**
Yes — compose and reply from your connected account, with templates and your signature. See [Sending email from Kepler](/support/articles/sending-email/).

## AI

**Which AI features are included?**
All of them. Kepler is one plan and AI is part of it on every seat. On-demand generative actions draw on your monthly AI allowance, and the optional **Unlimited AI** switch removes that ceiling. See [Billing & seats](/support/articles/billing-and-seats/).

**How is my data handled by AI features?**
See [AI & data privacy](/support/articles/ai-data-privacy/), or contact your workspace administrator for current subprocessor, retention and training-use details.

**Can AI change my data without me knowing?**
No — changes to existing data appear as [AI suggestions](/support/articles/ai-suggestions/) for review before they are applied.

## Data & security

**Where can I find privacy and compliance information?**
Review Kepler's approved security documentation or contact the privacy team. See [Security & compliance](/support/articles/security-and-compliance/).

**Can I export my data?**
Any record list exports to CSV or Excel from its toolbar, with your current filters and columns. For a workspace-wide export, contact support to ask about formats, scope and delivery timing.

## Platform

**Which browsers are supported?**
Current versions of Chrome, Edge, Safari and Firefox. The [LinkedIn extension](/support/articles/linkedin-chrome-extension/) runs in Chromium browsers (Chrome, Edge, Brave).

**Is there a mobile app?**
Kepler works in mobile browsers, including the public job portal, which is mobile-first. There is no separate native iOS or Android app.

**How do I contact support?**
Open your account menu and choose **Help Center** for product guidance and support options. Response times vary by request.