# Finding emails, mobiles and LinkedIn profiles

> Use Find on a record, a table or a whole selection to fill missing LinkedIn profiles, emails and mobiles, and manage enrichment credits.

_Collection: Companies, Contacts & Candidates (records) — Kepler Help Center. Canonical: https://keplercrm.com/support/articles/finding-contact-details/_

When a candidate or contact is missing a LinkedIn profile, an email address or a mobile number, Kepler can look for it. Finding a LinkedIn profile is a free web search; emails and mobiles use enrichment credits, and you're only charged when something is found.

## What it costs

| Find | Credits |
| --- | --- |
| LinkedIn profile | Free |
| Work email | 1 |
| Personal email | 3 |
| Mobile | 10 |

Credits are only used when a value is found. Your balance is on **Settings → Enrichment** and **Settings → Usage & billing**.

## Find on one record

  - Open the candidate or contact and select **Find details** above their details.

  - In **Find missing details**, tick what to look for. LinkedIn and work email are ticked to start with; each line shows its cost, or **On file** if the record already has it.

  - Select **Find**. The footer shows the most it can cost.

You can also use **Find work email**, **Find mobile** or **Find** (LinkedIn) on an empty row in the record's details. A find that costs 3 or 10 credits asks you to confirm first.

A found value is added straight away with **Undo**, and the row is marked **Added by enrichment** or **Found by web search** so you can undo it later too.

## Find from a table

  - **Empty cells:** an empty email, phone or LinkedIn cell shows a search icon. Free and 1-credit finds start at once; dearer ones ask to confirm in the cell.

  - **Row menu:** right-click a row (or open a card's ⋯ menu) for **Find LinkedIn**, **Find work email**, **Find mobile** and **Find personal email**, each with its cost.

  - **Hover cards:** rest on a person's name and use **Find work email**, **Find mobile** or **Find LinkedIn** on a missing detail.

## Find for many people at once

  - Select rows on **Candidates** or **Contacts** and choose **Find details** in the selection bar.

  - Choose what to look for: **LinkedIn profiles**, **Work emails**, **Personal emails**, and **Include mobiles** if you want them. Only missing fields are looked up, and mobiles are only looked up for people whose LinkedIn profile is confirmed.

  - Under **LinkedIn matches**, choose **Send to Review** to check the matches in one place, or **Leave on each record**.

  - Select **Start**. A run stops if the credits run out.

When it finishes, choose **Review N matches** to go through the LinkedIn profiles it found. Strong matches can be accepted together with **Accept all**; check the rest one by one, or leave them on the records. **Undo the whole run** takes everything the run added back off (credits already used aren't returned).

## Choosing the right LinkedIn profile

When Kepler is sure which profile is the person, it adds it with Undo. When it isn't, the record shows **Web search · strong match** or **N possible profiles**. Choose **Use this profile** for the right one, or **None of these** if none is, then **Search again** (free) or paste the link yourself.

## Automatic finds

Under **Automatic** on **Settings → Enrichment**:

  - **Read contact details from CVs** (on to start with): emails and phone numbers in a CV fill empty fields, at no cost.

  - **Search the web for LinkedIn when a candidate is added** (on to start with, free): runs for candidates added by hand, from a CV, from email, from your job board, by the Assistant, by automations and through the API. An import runs one search over the new rows. A sure match is added with Undo; the others wait on the record. People marked do-not-contact are skipped.

  - Automations can find details too, with the **Find contact details** block and a monthly limit of its own.

## Settings and who can use credits

Everyone can open **Settings → Enrichment** to see the balance and history; only admins can change the settings.

  - **Who can use credits**: **Everyone**, **Admins and recruiters** or **Admins only**. Viewers can never run finds, and finding details on a record also needs permission to edit it.

  - **Limit per person**: a monthly cap in credits for each member. Leave it empty for no limit.

  - **Where results go**: for emails and mobiles someone asked for, and for those found by a bulk run or automation, choose **Fill empty fields** or **Wait for a tick**.

  - **History** lists every find, its result and the credits used; **Download CSV** exports it.

## Running out of credits

When the balance reaches zero, Find shows **No credits left**. Admins can choose **Buy credits** in the Credits section of **Settings → Enrichment**, where it's available for your workspace; otherwise contact support. If you've used your own monthly limit, ask an admin to raise it.

To keep existing profiles current from LinkedIn, see [Updating profiles from LinkedIn](/support/articles/updating-profiles-from-linkedin/).