Legal
Terms of Service
1. Who we are
Kepler (the "Service") is a recruitment CRM operated by Teeny Capital Pte. Ltd., a company incorporated in Singapore ("Kepler", "we", "us"). These Terms of Service (the "Terms") govern access to and use of the Service, including the web application at app.keplercrm.com, our websites, job portal pages, browser extensions and related services.
2. Agreement to these Terms
By creating an account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them. If you are accepting on behalf of a company or other organisation (the "Customer"), you represent that you have authority to bind that organisation, and "you" refers to that organisation. The Service is offered for business use only and is not intended for consumers.
If we agree a separate written agreement or order form with you, that document prevails over these Terms to the extent of any conflict.
3. Accounts and workspaces
You are responsible for the accuracy of account information, for maintaining the confidentiality of login credentials, and for all activity under your workspace, including activity by the users you invite. Seats are per named user and may not be shared between individuals. You must notify us promptly at [email protected] of any unauthorised use of your account.
4. Trials
We may offer free trials. The length, scope and conditions of any trial are set by us at the point of signup and may differ between customers. We may modify or withdraw a trial at any time. At the end of a trial, continued use of the Service requires a paid subscription; if you do not subscribe, we may suspend the workspace and, after a reasonable period, delete its data.
5. Subscriptions, fees and billing
- Plans. The Service is sold as a per-user subscription, billed monthly or annually in advance in USD (or the currency shown at checkout), at the prices published on our pricing page or agreed in an order form.
- AI allowance. Plans include a fair-use allowance of AI-powered features per user per month. When an allowance is reached, core CRM functionality continues and AI features resume at the start of the next monthly cycle. Allowances are set out on the pricing page and may be adjusted with notice under Section 13.
- Renewal. Subscriptions renew automatically for successive periods equal to the then-current billing term unless cancelled before renewal.
- Price changes. We may change prices with at least 30 days' notice; changes take effect at your next renewal.
- Taxes. Fees are exclusive of applicable taxes, which you are responsible for, other than taxes on our income.
- Late or failed payment. We may suspend the Service if fees remain unpaid after reasonable notice.
6. Cancellation and refunds
You may cancel your subscription at any time from within the Service or by emailing [email protected]. Cancellation takes effect at the end of the current billing period; you retain access until then. Except where required by law, fees are non-refundable and periods already billed are not credited. We may, at our sole discretion, offer a refund or credit in individual cases; doing so does not oblige us to do so again.
7. Customer Data
"Customer Data" means the data you and your users submit to or generate in the Service, including candidate profiles, CVs, client records, emails, notes, recordings and transcripts.
- Your ownership. As between you and us, you own Customer Data. We claim no rights in it beyond the licence below.
- Our licence. You grant us a worldwide, non-exclusive licence to host, process, transmit and display Customer Data solely to provide, secure and improve the Service and as otherwise permitted by these Terms and our Privacy Policy.
- No AI training. We do not use Customer Data to train generative AI models, and we contractually require the AI providers we use not to do so either.
- Your responsibilities. You are responsible for the lawfulness of Customer Data, including having a lawful basis to collect and process candidate and client personal data, providing any required notices to data subjects, and honouring their rights requests. Where data protection law applies, you act as controller of Customer Data and we act as your processor, processing it only on your documented instructions as described in the Privacy Policy.
- Export and deletion. You may export Customer Data through the Service's export features during your subscription. After termination, we will delete Customer Data within a reasonable period, except for backups (which are purged on their normal cycle) and records we must retain by law.
8. AI features
The Service includes AI-powered features such as search, candidate matching, CV parsing, content drafting and meeting summaries. AI output is generated automatically and may be inaccurate, incomplete or biased. You must review AI output before relying on it. All recruitment and employment decisions — including whom to shortlist, submit, interview or place — are made by you, and you are responsible for compliance with employment, anti-discrimination and automated-decision-making laws in the jurisdictions where you operate. AI features are provided as an evolving capability, and specific models, providers and behaviours may change over time.
9. Acceptable use
You must not, and must not permit anyone to:
- use the Service in breach of applicable law, including data protection, anti-spam and employment law;
- upload malicious code or content that is unlawful, infringing or deceptive;
- probe, disrupt or circumvent security or usage limits of the Service, or access it to build a competing product;
- resell or provide the Service to third parties as a service bureau, except to your own clients as part of your recruitment services;
- use meeting recording features without any consent to recording that applicable law requires from participants;
- use third-party integrations (for example email providers or professional networks) in breach of those parties' own terms.
We may suspend access immediately where we reasonably believe use breaches this section or threatens the security or integrity of the Service, and will restore it once the issue is resolved.
10. Third-party services
The Service interoperates with third-party services you choose to connect, such as Google Workspace, Microsoft 365, Zoom and job boards. Your use of those services is governed by their terms, and we are not responsible for them. Connecting them authorises us to exchange data with them on your behalf as needed to provide the relevant feature.
11. Intellectual property
We own the Service, its software, design and branding, and all associated intellectual property. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your internal business purposes. If you give us feedback or suggestions, we may use them without restriction or obligation.
12. Confidentiality
Each party will protect the other's non-public information with at least the care it uses for its own confidential information, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need it and are bound by confidentiality obligations, or where disclosure is required by law.
13. Changes to the Service and these Terms
Kepler is an actively developed product. We may add, change or remove features, and we may update these Terms, at any time. For material changes to these Terms or changes to pricing we will give at least 30 days' notice by email or in-app notice; other changes take effect when posted to this page. If you continue to use the Service after a change takes effect, you accept the change. If you object to a material change, your remedy is to cancel under Section 6 before it takes effect.
14. Warranties and disclaimers
We will provide the Service with reasonable skill and care. Otherwise, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free or that AI output will be accurate. We do not currently commit to a formal service-level agreement.
15. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) each party's total aggregate liability arising out of or relating to these Terms is limited to the fees paid or payable by you to us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party's liability for fraud, or any liability that cannot be limited by law.
16. Indemnity
You will defend and indemnify us against third-party claims arising from Customer Data, your use of the Service in breach of these Terms, or your recruitment services to your own clients and candidates.
17. Termination
Either party may terminate for material breach not cured within 30 days of written notice. We may terminate or suspend immediately for breach of Sections 5 (non-payment), 9 (acceptable use), or where required by law. Sections that by their nature should survive termination (including 7, 11, 12, 14–16 and 18) survive.
18. Governing law and disputes
These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with them, subject to either party's right to seek injunctive relief in any competent court.
19. General
These Terms, together with the Privacy Policy and any order form, are the entire agreement between us regarding the Service. Notices to us should be sent to [email protected]; notices to you may be sent to your account email or in-app. You may not assign these Terms without our consent, except to an affiliate or in connection with a merger or sale of your business; we may assign them to an affiliate or acquirer. If any provision is unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver.
20. Contact
Teeny Capital Pte. Ltd. (Singapore), operating Kepler CRM.
Email: [email protected]