Create, test and publish an automation
Build a repeatable workflow, check it with a recent record, and put the reviewed version live.
Automations is available only in enabled workspaces, and your role must allow you to create or update automations. If you cannot see it or create a workflow, ask your administrator whether access is available.
Use an automation for work you want repeated when a particular event occurs. Start with a small workflow: for example, when an application moves to a chosen stage, create a follow-up task for its owner.
Build the draft
- Open Automations and select New automation.
- Choose a trigger on the canvas. Configure the event and any filters so the automation applies to the records you intend.
- Add the actions you need. Open each block to choose its target record, fields, assignee or message. Add conditions when different records need different outcomes, and delays only where the workflow should wait.
- Give the automation a recognizable name. In Settings, check Runs as so you know whose permissions the workflow uses.
You can also describe the workflow to the Assistant and ask it to build or revise the draft. Be explicit about the event, which records qualify, and what should happen. Review the resulting blocks and selected records before publishing; a saved draft is not a live workflow.
Test before publishing
- Use Test with a recent record in the editor's Test panel.
- Check the sample record and each step's result. This is a dry run: nothing is written and no messages are sent.
- Fix reported issues and test again. If the sample does not match the trigger, no steps run; check the trigger and filters rather than treating that result as a successful action test.
- Review every action that changes records or sends messages, then select Publish and go live.
A live workflow runs its configured actions automatically. Later draft edits remain unpublished until you publish again; existing runs retain the version they started with.
Check results and pause
Open Runs to inspect an individual run and its steps. Use the Live switch to pause or resume the automation. Pausing or archiving also cancels its waiting runs; resuming does not revive those cancelled runs. To stop only one waiting run, open its details and cancel it there.
See Troubleshoot an automation if a workflow does not behave as expected.