Connecting your WhatsApp number
Link a personal number, choose sharing, and recover a paused or disconnected session where supported.
Where personal WhatsApp is supported for your workspace, you can link the number on your phone under Settings → Communications Accounts → WhatsApp (your number). This is separate from the WhatsApp Business connection, which may show Coming soon.
Link your phone
- Choose Connect your number. Read the connection notice and acknowledge the risk to your number before continuing. This links Kepler as a device, like WhatsApp Web; the notice explains that this is not an official WhatsApp product, is not allowed by WhatsApp's terms, and can put your number at risk of restriction or a ban.
- Choose Scan a QR code or Enter a code on my phone. For the code option, enter the number on the phone you will pair.
- On your phone, open WhatsApp → Linked devices. Choose Link a device to scan the QR code, or Link with phone number instead to enter the displayed code.
- Wait for the account to show Connected, then open Communications → WhatsApp.
If pairing reports that personal WhatsApp is not configured, contact support about availability for your workspace. Repeating the pairing steps will not fix a server setup issue.
Choose who can see your conversations
Personal WhatsApp starts as Private (only me). Use the account's Sharing control to share activity only, metadata, or full messages with the workspace. Review this separately from your email account's sharing settings.
Paused, waiting or disconnected?
- Open the account actions to Pause or Resume a connected session.
- For Action needed or a broken session, choose Reconnect and complete pairing again.
- Check Sending health for warm-up, risk, next availability and sending hours. Kepler paces messages, so a queued message may need to wait. This connection is for personal conversations; the connection notice explains that broadcast-like sends are refused.
Disconnecting
Choose Disconnect from the account menu and confirm. This deletes the linked session; existing synced conversations remain in Communications. You can also unlink the device from WhatsApp on your phone.