Getting help inside Kepler

Help lives inside the app, beside whatever you are working on. It reads the same articles as this help center, answers questions from them, and lets you message the Kepler team without leaving the page.

Open Help

• Select the Help button (the question-mark icon) in the page header, to the left of Assistant.
• Or open your account menu at the bottom of the sidebar and choose Help.
• Or press ⌘K / Ctrl+K and choose Search help.

Help and the Assistant share the panel on the right, so opening one closes the other. Press Esc or select Close to put it away.

Articles for the page you're on

For this page lists up to three articles about the screen beside the panel. Below it, Browse topics lists every collection in the help center. Open an article to read it in the panel. Help center at the bottom opens the full help center in a new tab.

Search or ask a question

1. Type in Search or ask a question. Matching articles appear as you type; use ↑ / ↓ and Enter to open one.
2. To ask instead, press ⌘Enter / Ctrl+Enter. Kepler reads the most relevant articles and answers from them, with numbered links to its Sources.
3. Ask a follow-up in the same thread, or open a source to read the full steps.

Answers come from the help articles, not from your workspace's records. To ask about your candidates, jobs or pipeline, use the Kepler Assistant. If Help can't find an answer it shows the Nearest articles instead of guessing.

Under each answer, Did this answer it? takes a Yes or No. Choosing No opens Contact support with your question already filled in.

Contact support

1. Select Contact support at the bottom of the Help panel.
2. Add a Subject if you like (otherwise the first line of your message is used) and write your Message: what you were trying to do and what happened.
3. Check Sent with your message. Kepler attaches the page you were on, your browser and operating system, the app build and, if you came from an answer, that answer. Remove any of them you'd rather not send.
4. Select Send (or press ⌘Enter / Ctrl+Enter).

The team replies by email to the address on your Kepler account. You can also email support@keplercrm.com directly.