Frequently asked questions

Switching & setup

What platforms can I migrate from?
Kepler can migrate common ATS and CRM data. Supported source systems, mapped records and timing depend on the quality and format of your export; your implementation contact will confirm scope and schedule. See Importing your data.

Can I try Kepler before switching?
Book a demo and we'll walk through Kepler against your own desk, then tell you what starting looks like for your team.

How fast can we go live?
Self-serve, the same day. Migration timing depends on your export; your implementation contact will confirm a schedule.

Email & calendar

Which providers are supported?
Google syncs Gmail and Google Calendar. Microsoft syncs Outlook mail and calendar. While Google reviews Kepler's Gmail access, Gmail may be on request for your workspace; Outlook works straight away. See Connecting your email.

Who can read my email?
You control it per account with three sharing levels — activity only, subject and metadata, or full emails — plus per-person grants. See Email privacy & sharing.

Can Kepler send email?
Yes — compose and reply from your connected account, with templates and your signature. See Sending email from Kepler.

AI

Which AI features are included?
All of them. Kepler is one plan and AI is part of it on every seat. See Billing & seats.

How is my data handled by AI features?
See AI & data privacy, or contact your workspace administrator for current subprocessor, retention and training-use details.

Can AI change my data without me knowing?
Suggested changes appear as AI suggestions for review before they are applied. Automatic AI writes happen only where your workspace turns them on under Settings → AI.

Data & security

Where can I find privacy and compliance information?
Review Kepler's approved security documentation or contact the privacy team. See Security & compliance.

Can I export my data?
Record lists export to CSV or Excel from their toolbar (Export as CSV or Export as Excel), with your current filters and columns. Owners and admins can always export; other members can when an admin allows it in Settings → Members. For a copy of everything, a workspace owner can choose Request export under Settings → General → Data & closure; we email you when it's ready.

Platform

Which browsers are supported?
Current versions of Chrome, Edge, Safari and Firefox. The LinkedIn extension runs in Chromium browsers (Chrome, Edge, Brave).

Is there a mobile app?
Kepler works in mobile browsers, including the public job portal, which is mobile-first. Ask your account contact about native-app availability for your workspace.

How do I contact support?
Click Help at the top right of any page, or choose Help from the workspace menu. The Help panel lets you search the articles, ask a question, or choose Contact support to message the team. Response times vary by request.