Job portal & application issues

A job isn't showing on the portal

1. The posting must be Published — drafts and closed postings don't appear. Check the job's Advertising tab.
2. The portal itself must be enabled — check the toggle in Settings → Job Portal (when off, the portal returns "not found").
3. Confirm the URL slug — if you changed the portal slug, old links 404. Re-share the current link.

An application didn't arrive

1. Check the job's Inbound tab across For Review, Accepted, Rejected and Screened out. An applicant may have been actioned by a teammate or screened out as junk.
2. Check Settings → Job Portal → When do applicants join your CRM? In automatic mode, clean applicants enter the pipeline immediately, while possible duplicates remain for review and confident junk appears under Screened out. In review mode, every applicant waits for a recruiter.
3. Duplicate suppression: the same email applying to the same posting within 24 hours is deduplicated by design.
4. Give processing a minute — parsing and scoring run in the background; the job owner is notified when the applicant is ready.
5. For LinkedIn applicants, see Email sync issues — capture depends on the receiving inbox syncing.

Errors applicants see on the form

Symptom	Cause
CV won't upload	Only PDF/DOC/DOCX up to 10 MB are accepted.
"Too many requests"	Rate limiting — several rapid submissions from one network (campus wifi, office NAT). Wait briefly and retry.
Form rejects submission	Invalid email format, or the posting closed between page load and submit.