Login & access issues
Password resets, invitation problems, and “why can’t I see that?” questions.
Forgot your password
Use Forgot password? on the login page. A reset link is emailed to you — check spam if it doesn't arrive within a few minutes, and make sure you're using the address your account was created with. (Your sign-in email is fixed to your account and can't be changed in settings.)
Invitation problems
- No invite email? Ask the inviter to open Settings → Members → Pending invitations and use Copy invite link — the link works over any channel — or Resend. Password-reset delivery still depends on the address attached to your account.
- Link says invalid? The invite may be revoked, expired or already used. It can also fail if you're signed in with a different email address, or if the workspace is inactive or has reached its seat limit. Sign in with the invited address; otherwise ask a workspace admin for a fresh invite or access help.
- Signed in but landed in the wrong place? If you signed up before opening the invite link, open the invite link again while signed in — it attaches your account to the workspace.
"I can't see something my teammate can"
- Role limits — viewers can't edit; some settings pages are admin-only. See Roles & permissions.
- Email sharing — content from a teammate's account at a restricted sharing level is hidden by design.
- Different workspace — confirm you're both in the same workspace (check the name at the top of the sidebar).
Single sign-on or two-factor authentication
Kepler may redirect your email domain to your organisation's identity provider, ask for an enrolled authenticator code, or require you to set up an authenticator app before the rest of Settings opens. If the prompt is unexpected or you can't complete it, contact your workspace admin to confirm the workspace security policy — see Security & compliance.
Lost your authenticator device? Resetting an enrolment is deliberately not self-serve — contact your workspace admin or Kepler support.
Locked out entirely?
If your admin removed you or the workspace changed hands, the workspace owner must re-invite you. For anything else, contact support from the email address on your account.